Question 1

What should I do if I think my roof has a leak?

Accepted Answer

First, if it's actively raining and water is coming in, place buckets to catch the water and move valuables away from the area. Then call us immediately—we respond to emergency calls within 2 hours, 24/7. If it's not an emergency, take photos of any water stains or damage and contact us for a free survey. We'll identify the source and recommend the best repair approach. Often, a leak isn't where the water appears inside—we'll trace it to the source.

Question 2

How often should I have my roof inspected?

Accepted Answer

We recommend a professional roof inspection at least once every 2–3 years, and annually if your roof is over 15 years old. After severe weather (storms, snow load, etc.), it's worth getting a free visual inspection to catch any damage early. Many homeowners are surprised how affordable prevention is compared to dealing with a major leak. Give us a call and we can arrange a routine inspection.

Question 3

Are you covered by insurance if something goes wrong?

Accepted Answer

Yes, absolutely. We carry comprehensive public liability insurance and professional indemnity insurance. All our work comes with guarantees, and we're covered for the duration of the job and beyond. When you get a quote from us, we'll explain the exact coverage and guarantees included. You're fully protected.

Question 4

How long do different roofing materials last?

Accepted Answer

It depends on the material and maintenance. Traditional slate can last 100+ years with proper care. Clay or concrete tiles typically last 50–75 years. Asphalt shingles last 20–30 years. Flat roofs with GRP fibreglass last 20–30 years with good maintenance. Metal roofing can last 40–70 years. The key is regular maintenance and addressing issues quickly. We can advise you on the expected lifespan of your specific roof during a survey.

Question 5

When do I need a repair versus a full replacement?

Accepted Answer

If your roof is relatively new and the damage is localised (a few missing tiles, a small leak, a section of guttering), repair is usually the right call. If your roof is old, has widespread damage, is nearing the end of its lifespan, or repairs keep happening, replacement is more cost-effective long-term. We'll be honest with you—during our survey, we'll assess whether repair or replacement makes sense financially and structurally for your specific situation.

Question 6

Do you really respond 24/7 to emergencies?

Accepted Answer

Yes. Storm damage, sudden leaks, fallen branches—call us anytime. We have a 24/7 emergency response team and aim to respond within 2 hours. We'll do a temporary fix to prevent further water damage and schedule a permanent repair. Most emergencies can be partially addressed the same day, with full repair within 24–48 hours.

Question 7

Can you give me a quote over the phone without visiting?

Accepted Answer

We could, but it wouldn't be fair to you. Roof damage and repair needs vary hugely—the cost depends on roof pitch, accessibility, materials, extent of damage, underlying timber condition, and other factors we can only assess in person. An inaccurate quote sets wrong expectations. We do free surveys specifically so you get an honest, accurate price. It takes us 30–45 minutes on-site, and there's zero cost or obligation.

Question 8

What exactly is included in your written quotes?

Accepted Answer

Our quotes itemise everything: materials (with quality/brand specifics), labour, timeline, site access requirements, any temporary weathering needed, disposal costs, and our standard warranty. There are no hidden line items. We break it down so you understand exactly what you're paying for and why. We're happy to explain any line item in detail.

Question 9

Do you offer payment plans or financing?

Accepted Answer

Yes, we can discuss payment arrangements for larger jobs. For most standard repairs under £2,000, payment is due upon completion. For larger projects, we often ask for a deposit upon agreement (typically 30–50%) and the balance upon completion. We're flexible—talk to us about what works for your situation.

Question 10

Do you require a deposit?

Accepted Answer

For smaller jobs (typically under £1,500), we ask for payment upon completion. For larger projects, we request a deposit (usually 30–50% of the quoted price) once you've agreed to proceed. This secures your booking date and allows us to order materials. The remainder is due upon completion.

Question 11

What if the final bill is higher than the quote?

Accepted Answer

Our quotes are fixed-price estimates. That said, occasionally during a job we uncover unexpected issues (like rotted timber that wasn't visible without opening the roof). If that happens, we'll contact you immediately with photos and explain what we found and the cost to address it. You always have the choice to proceed or not. We never proceed with unquoted work without your approval.

Question 12

Are there any hidden costs?

Accepted Answer

No. Our quote includes everything: materials, labour, and site cleanup. Some customers ask if scaffolding or site access costs extra—these are included if needed. Waste disposal is included. The only scenario where costs might increase is if we uncover unexpected damage, and you'd always be consulted first.

Question 13

What's the best roofing material?

Accepted Answer

There's no single "best"—it depends on your property, budget, climate, and aesthetic. Slate is premium and lasts forever but is expensive. Tiles are classic, durable, and widely available. Flat roofs work well for modern properties and extensions—GRP fibreglass is popular and cost-effective. We'll discuss options during your survey and recommend what makes sense for your situation.

Question 14

What's the difference between slate and tile roofing?

Accepted Answer

Slate is a natural stone that's incredibly durable (can last 100+ years) and has a distinctive, premium appearance. It's heavier, more expensive, and requires specialist installation. Tiles (clay or concrete) are lighter, more affordable, come in various colours and styles, and last 50–75 years. Both are excellent choices. We'll advise based on your property.

Question 15

How durable is GRP fibreglass roofing?

Accepted Answer

Very durable. GRP roofing typically lasts 20–30 years with proper maintenance, sometimes longer. It's seamless, which prevents water penetration, and it's flexible enough to accommodate building movement. It's an excellent choice for flat roofs, extensions, and outbuildings. We use quality resin and fiberglass and our work comes with a 20-year warranty.

Question 16

What happens to the old roofing materials?

Accepted Answer

We remove all old materials responsibly and dispose of them according to regulations. Disposal costs are included in your quote. Some materials (metals, slate, quality tiles) can sometimes be reclaimed or recycled—we'll let you know if there's value there. We leave your site clean and tidy.

Question 17

Do you offer eco-friendly or sustainable roofing options?

Accepted Answer

Yes. Many modern roofing materials are sustainable—recycled content tiles, long-lifespan materials that reduce replacement frequency, and GRP can be sourced with environmental considerations. During your survey, mention if sustainability is important to you, and we'll recommend appropriate options.

Question 18

How long does a roof repair take?

Accepted Answer

It depends on the scope. A simple tile repair or gutter fix might take 1–2 hours. A more complex repair might take 1–3 days. A full roof replacement typically takes 5–10 days depending on size and complexity. During your survey, we'll give you a realistic timeline.

Question 19

How do you protect my property during work?

Accepted Answer

We use dust sheets and coverings to protect landscaping and areas around your property. We move any items carefully. We clean up fully at the end of each day. If weather forces us to leave work incomplete, we install temporary weathering to prevent water entering. You can expect a tidy, professional approach.

Question 20

What happens if bad weather delays the work?

Accepted Answer

Roofing requires dry conditions, so bad weather can delay us. If we're mid-job and rain comes, we'll install temporary weathering to protect your property overnight. We'll resume as soon as conditions allow.

Question 21

Can you schedule work around my schedule?

Accepted Answer

Absolutely. We're flexible with scheduling. Most jobs are daytime work (8am–5pm), but we can discuss early starts, late finishes, weekend work, or specific days that suit you.

Question 22

What warranty do you provide?

Accepted Answer

We provide a warranty on our workmanship (typically 10 years) and the materials we use come with manufacturer warranties (ranging from 10–20+ years depending on material). We'll provide full warranty details with your quote.

Question 23

My roof is leaking right now. What do I do?

Accepted Answer

Call us immediately. We answer emergency calls 24/7 and aim to respond within 2 hours. In the meantime: place buckets to catch water, move valuables away from the wet area, and turn off electricity if there's risk of water contact. Once we arrive, we'll assess the damage, do a temporary fix to stop water entry, and schedule a permanent repair.

Question 24

A storm damaged my roof. Can you help quickly?

Accepted Answer

Yes, this is exactly what our emergency service is for. After storms, we prioritise damage assessments and temporary weathering to protect homes. Call immediately and we'll fit you in. Most storm damage can be temporarily secured same-day and permanently repaired within 48 hours.

Question 25

A tree branch fell on my roof. What happens next?

Accepted Answer

Call us immediately. We'll arrange rapid assessment. If the branch is still there, it may need removal first. We'll assess structural damage to the roof and recommend repairs. We can also help manage the insurance claim process.

Question 26

Can you help if it's a weekend or evening?

Accepted Answer

For emergencies, yes. Our team responds 24/7, including weekends and evenings. Response time is still 2 hours during emergencies. For non-emergencies that happen to occur on weekends, we'll arrange a callback during business hours.

Question 27

Will insurance cover emergency roofing?

Accepted Answer

Most home insurance policies cover sudden damage (storm, fallen tree, etc.). They typically cover both temporary fixes and permanent repairs. We can help manage the insurance process—provide photos, detailed quotes, and communicate with your insurer.

Question 28

I'm not sure if it's an emergency. Should I still call?

Accepted Answer

Yes, call. We're happy to assess. If water is actively coming in, it's an emergency. If you see staining or suspect a leak but no active water entry, it's urgent but not necessarily emergency—we'll still aim to assess within 24 hours. Better to call and be safe than wait and risk further damage.

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